General Manager: Noor, please reply to Olive School Supplies. Can we supply item C8 within their requested period? Production Manager: Yes, within three weeks. Each container costs eight dollars. For orders of fifty or more, we can offer a five percent discount. General Manager: What guarantee can we provide? Production Manager: One year, with replacement of faulty parts. Payment can be made by bank transfer or card. General Manager: Please include those terms and ask how many containers they want. These are fictional practice terms.

Letter 1: Dear Sir or Madam, Please send your container catalogue and prices. Yours faithfully, Amal Nasser, Purchasing Officer, Olive School Supplies. Letter 2: Dear Ms Nasser, Thank you for your enquiry. Here is our product list. Yours sincerely, Sami Idris, General Manager, Cedar Containers. Letter 3: Our ref: OS/024. Re: food-container enquiry. Dear Mr Idris, We are interested in item C8. Before ordering, please confirm delivery within three weeks, guarantee terms, payment methods and any discount for a large order. Yours sincerely, Amal Nasser. Reply form: Your ref: [reference]. Re: possible order for [item]. Dear Ms Nasser, Mr Idris asked [person] to reply. Delivery is possible within [period]. We offer [discount] on a unit price of [price] for orders of [threshold] or more. The guarantee lasts [duration] and includes [remedy] of faulty parts. Payment can be made by [method1] or [method2]. Please confirm the quantity required. Yours sincerely, Noor Ali, Production Manager.